/* ── NexusChat Design System v2 ─────────────────────────────────────────── */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap');

:root {
  /* Layout */
  --nc-sidebar-w:   240px;
  --nc-list-w:      360px;
  --nc-radius:      12px;
  --nc-radius-sm:   8px;
  --nc-radius-xs:   6px;
  --transition:     .17s cubic-bezier(.4,0,.2,1);

  /* Light theme — default */
  --nc-bg:           #f4f6fb;
  --nc-surface:      #ffffff;
  --nc-surface-2:    #f0f2f8;
  --nc-card:         #ffffff;
  --nc-border:       #e5e8f0;
  --nc-border-soft:  #eef0f6;

  --nc-primary:      #4f6ef7;
  --nc-primary-h:    #3a57e8;
  --nc-primary-soft: rgba(79,110,247,.10);
  --nc-primary-glow: rgba(79,110,247,.08);

  --nc-success:      #10b981;
  --nc-success-soft: rgba(16,185,129,.10);
  --nc-warning:      #f59e0b;
  --nc-warning-soft: rgba(245,158,11,.10);
  --nc-danger:       #ef4444;
  --nc-danger-soft:  rgba(239,68,68,.10);
  --nc-purple:       #8b5cf6;
  --nc-purple-soft:  rgba(139,92,246,.10);
  --nc-cyan:         #06b6d4;
  --nc-cyan-soft:    rgba(6,182,212,.10);

  --nc-text:         #111827;
  --nc-text-dim:     #374151;
  --nc-text-soft:    #6b7280;
  --nc-text-muted:   #9ca3af;

  --nc-bot-bg:       #ecfdf5;
  --nc-bot-text:     #065f46;
  --nc-msg-in-bg:    #f3f4f8;

  --nc-shadow-xs:    0 1px 2px rgba(0,0,0,.05);
  --nc-shadow-sm:    0 2px 8px rgba(0,0,0,.07);
  --nc-shadow:       0 4px 20px rgba(0,0,0,.09);
  --nc-shadow-lg:    0 8px 32px rgba(0,0,0,.12);
  --nc-shadow-xl:    0 16px 48px rgba(0,0,0,.16);
}

/* ── Dark theme ────────────────────────────────────────────────────────── */
[data-theme="dark"] {
  --nc-bg:           #0d0f14;
  --nc-surface:      #161920;
  --nc-surface-2:    #1e2130;
  --nc-card:         #1e2130;
  --nc-border:       #252a3a;
  --nc-border-soft:  #1e2232;

  --nc-primary:      #6366f1;
  --nc-primary-h:    #4f46e5;
  --nc-primary-soft: rgba(99,102,241,.18);
  --nc-primary-glow: rgba(99,102,241,.10);

  --nc-success:      #10b981;
  --nc-success-soft: rgba(16,185,129,.15);
  --nc-warning:      #f59e0b;
  --nc-warning-soft: rgba(245,158,11,.15);
  --nc-danger:       #ef4444;
  --nc-danger-soft:  rgba(239,68,68,.15);
  --nc-purple:       #a78bfa;
  --nc-purple-soft:  rgba(167,139,250,.15);
  --nc-cyan:         #22d3ee;
  --nc-cyan-soft:    rgba(34,211,238,.15);

  --nc-text:         #e8eaf0;
  --nc-text-dim:     #9ba3b8;
  --nc-text-soft:    #5e6475;
  --nc-text-muted:   #3d4356;

  --nc-bot-bg:       #0f2620;
  --nc-bot-text:     #34d399;
  --nc-msg-in-bg:    #1e2130;

  --nc-shadow-xs:    0 1px 2px rgba(0,0,0,.3);
  --nc-shadow-sm:    0 2px 8px rgba(0,0,0,.4);
  --nc-shadow:       0 4px 20px rgba(0,0,0,.45);
  --nc-shadow-lg:    0 8px 32px rgba(0,0,0,.55);
  --nc-shadow-xl:    0 16px 48px rgba(0,0,0,.65);
}

/* ── Reset ─────────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { height: 100%; }
body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  background: var(--nc-bg);
  color: var(--nc-text);
  font-size: 14px;
  line-height: 1.55;
  height: 100%;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

/* ── Layout ─────────────────────────────────────────────────────────────── */
.nc-layout { display: flex; height: 100vh; overflow: hidden; }

/* ── Sidebar ─────────────────────────────────────────────────────────────── */
.nc-sidebar {
  width: var(--nc-sidebar-w);
  min-width: var(--nc-sidebar-w);
  background: var(--nc-surface);
  border-right: 1px solid var(--nc-border);
  display: flex;
  flex-direction: column;
  z-index: 10;
}

.nc-sidebar-header {
  padding: 20px 18px 16px;
  border-bottom: 1px solid var(--nc-border-soft);
  display: flex;
  align-items: center;
  gap: 10px;
}

.nc-logo {
  font-size: 16px;
  font-weight: 800;
  color: var(--nc-primary);
  letter-spacing: -.4px;
  display: flex;
  align-items: center;
  gap: 8px;
}
.nc-logo-icon {
  width: 30px; height: 30px;
  background: linear-gradient(135deg, var(--nc-primary), var(--nc-primary-h));
  border-radius: 8px;
  display: flex; align-items: center; justify-content: center;
  font-size: 15px;
  box-shadow: 0 2px 8px rgba(79,110,247,.35);
}

.nc-version {
  font-size: 9.5px;
  color: var(--nc-text-muted);
  background: var(--nc-surface-2);
  padding: 2px 7px;
  border-radius: 99px;
  border: 1px solid var(--nc-border);
  font-weight: 500;
  letter-spacing: .3px;
}

/* ── Nav ────────────────────────────────────────────────────────────────── */
.nc-nav { padding: 10px 10px; flex: 1; display: flex; flex-direction: column; gap: 1px; }

.nc-nav-section {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .8px;
  color: var(--nc-text-muted);
  padding: 14px 10px 6px;
}

.nc-nav a {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 11px;
  color: var(--nc-text-soft);
  text-decoration: none;
  border-radius: var(--nc-radius-sm);
  font-size: 13.5px;
  font-weight: 500;
  transition: all var(--transition);
  position: relative;
}

.nc-nav a svg { opacity: .6; flex-shrink: 0; transition: opacity var(--transition); }
.nc-nav a:hover {
  background: var(--nc-surface-2);
  color: var(--nc-text-dim);
}
.nc-nav a:hover svg { opacity: .9; }

.nc-nav a.active {
  background: var(--nc-primary-soft);
  color: var(--nc-primary);
  font-weight: 600;
}
.nc-nav a.active svg { opacity: 1; }
.nc-nav a.active::before {
  content: '';
  position: absolute;
  left: 0; top: 6px; bottom: 6px;
  width: 3px;
  background: var(--nc-primary);
  border-radius: 0 3px 3px 0;
}

.nc-nav a .badge {
  margin-left: auto;
  background: var(--nc-primary);
  color: #fff;
  border-radius: 99px;
  font-size: 10px;
  font-weight: 700;
  padding: 1.5px 7px;
  min-width: 20px;
  text-align: center;
  box-shadow: 0 2px 6px rgba(79,110,247,.4);
}

/* ── Sidebar footer ──────────────────────────────────────────────────────── */
.nc-sidebar-footer {
  padding: 12px 14px;
  border-top: 1px solid var(--nc-border-soft);
  display: flex;
  align-items: center;
  gap: 10px;
}
.nc-sidebar-footer .nc-user-info { flex: 1; min-width: 0; }
.nc-sidebar-footer .nc-user-name { font-size: 13px; font-weight: 600; color: var(--nc-text-dim); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.nc-sidebar-footer .nc-user-role { font-size: 11px; color: var(--nc-text-muted); margin-top: 1px; }

/* ── Avatar ──────────────────────────────────────────────────────────────── */
.nc-avatar {
  width: 36px; height: 36px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--nc-primary), var(--nc-primary-h));
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; font-size: 13px; color: #fff;
  flex-shrink: 0; letter-spacing: -.3px;
  box-shadow: var(--nc-shadow-sm);
}
.nc-avatar.bot { background: linear-gradient(135deg,#065f46,#059669); }
.nc-avatar.wpp { background: linear-gradient(135deg,#075e54,#128c7e); }
.nc-avatar img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }

/* ── Main area ───────────────────────────────────────────────────────────── */
.nc-main { flex: 1; display: flex; flex-direction: column; overflow: hidden; background: var(--nc-bg); }

/* ── Topbar ──────────────────────────────────────────────────────────────── */
.nc-topbar {
  padding: 0 24px;
  height: 58px;
  border-bottom: 1px solid var(--nc-border);
  display: flex;
  align-items: center;
  gap: 12px;
  background: var(--nc-surface);
  flex-shrink: 0;
  box-shadow: var(--nc-shadow-xs);
}
.nc-topbar h1 {
  font-size: 15px;
  font-weight: 700;
  letter-spacing: -.3px;
  color: var(--nc-text);
}
.nc-topbar-actions { margin-left: auto; display: flex; gap: 8px; align-items: center; }

/* ── Inbox layout ────────────────────────────────────────────────────────── */
.nc-inbox { display: flex; flex: 1; overflow: hidden; }

/* ── Conversation list ───────────────────────────────────────────────────── */
.nc-inbox-list {
  width: var(--nc-list-w);
  min-width: 340px;
  max-width: 520px;
  border-right: 1px solid var(--nc-border);
  overflow-y: auto;
  background: var(--nc-surface);
  display: flex;
  flex-direction: column;
  position: relative;
  flex-shrink: 0;
}
/* Handle resize horizontal (borda direita) — absoluto */
.nc-inbox-hresize {
  position: absolute;
  top: 0; right: 0;
  width: 5px;
  height: 100%;
  cursor: ew-resize;
  z-index: 10;
  background: transparent;
  transition: background .15s;
}
.nc-inbox-hresize:hover,
.nc-inbox-hresize.dragging { background: var(--nc-primary-soft); }

/* Área de conversas */
.nc-inbox-convs {
  display: flex;
  flex-direction: column;
}

.nc-inbox-search {
  position: sticky;
  top: 0;
  background: var(--nc-surface);
  z-index: 2;
  border-bottom: 1px solid var(--nc-border-soft);
}

/* ── Status tabs ─────────────────────────────────────────────────────────── */
.nc-status-tabs {
  display: flex;
  align-items: center;
  padding: 3px;
  gap: 0;
  background: #ebebeb;
  border-radius: 20px;
  margin: 8px 10px 0;
}
.nc-status-tab {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 4px;
  padding: 5px 6px;
  border-radius: 20px;
  cursor: pointer;
  text-decoration: none;
  color: #555;
  font-size: 12px;
  font-weight: 500;
  white-space: nowrap;
  transition: all var(--transition);
  border: none;
  background: transparent;
  flex: 1;
}
.nc-status-tab:hover { color: #222; }
.nc-status-tab.active {
  background: #1a1a1a;
  color: #fff;
  font-weight: 600;
}
[data-theme="dark"] .nc-status-tabs { background: var(--nc-surface-2); }
[data-theme="dark"] .nc-status-tab.active { background: var(--nc-primary); }
.nc-status-tab-cnt {
  font-size: 11px;
  font-weight: 700;
  border-radius: 10px;
  padding: 0 5px;
  min-width: 16px;
  text-align: center;
  line-height: 1.7;
  flex-shrink: 0;
  background: rgba(0,0,0,0.1);
  color: #444;
}
.nc-status-tab.active .nc-status-tab-cnt {
  background: rgba(255,255,255,0.2);
  color: #fff;
}
.nc-status-tab-more {
  padding: 5px 4px;
  color: #888;
  cursor: pointer;
  border-radius: var(--nc-radius-xs);
  flex-shrink: 0;
  display: flex;
  align-items: center;
}
.nc-status-tab-more:hover { color: #333; }

/* ── Searchbar ───────────────────────────────────────────────────────────── */
.nc-inbox-searchbar {
  display: flex;
  align-items: center;
  gap: 6px;
  margin: 8px 10px 0;
  background: var(--nc-surface-2);
  border: 1.5px solid var(--nc-border);
  border-radius: 8px;
  padding: 0 10px;
  transition: border-color var(--transition), box-shadow var(--transition);
}
.nc-inbox-searchbar:focus-within {
  border-color: var(--nc-primary);
  box-shadow: 0 0 0 3px var(--nc-primary-glow);
  background: var(--nc-surface);
}
.nc-searchbar-icon { color: var(--nc-text-muted); flex-shrink: 0; order: 2; }
.nc-searchbar-input {
  flex: 1;
  background: transparent;
  border: none;
  outline: none;
  color: var(--nc-text);
  font-size: 13px;
  font-family: inherit;
  padding: 8px 0;
  order: 1;
}
.nc-searchbar-input::placeholder { color: var(--nc-text-muted); }
.nc-searchbar-clear {
  color: var(--nc-text-muted);
  display: flex;
  align-items: center;
  text-decoration: none;
  order: 3;
}
.nc-searchbar-clear:hover { color: var(--nc-text); }

/* ── Filter bar ──────────────────────────────────────────────────────────── */
.nc-inbox-filterbar {
  display: flex;
  align-items: center;
  padding: 8px 10px 6px;
  gap: 6px;
}
.nc-canal-dropdown-wrap {
  position: relative;
  display: flex;
  align-items: center;
  flex: 1;
}
.nc-canal-select {
  appearance: none;
  background: var(--nc-surface-2);
  border: 1.5px solid var(--nc-border);
  border-radius: 8px;
  padding: 5px 26px 5px 10px;
  font-size: 12px;
  font-family: inherit;
  color: var(--nc-text);
  cursor: pointer;
  outline: none;
  font-weight: 500;
  width: 100%;
}
.nc-canal-select:focus { border-color: var(--nc-primary); }
.nc-canal-chevron {
  position: absolute;
  right: 8px;
  pointer-events: none;
  color: var(--nc-text-muted);
}
.nc-filterbar-icons { display: flex; gap: 4px; }
.nc-filterbar-btn {
  position: relative;
  background: var(--nc-surface-2);
  border: 1.5px solid var(--nc-border);
  border-radius: 8px;
  padding: 5px 8px;
  color: var(--nc-text-soft);
  cursor: pointer;
  display: flex;
  align-items: center;
  transition: all var(--transition);
}
.nc-filterbar-btn:hover { color: var(--nc-primary); border-color: var(--nc-primary); background: var(--nc-primary-soft); }
.nc-filterbar-agente { position: relative; }
.nc-filterbar-agente.ativo { color: #3b82f6; border-color: #3b82f6; background: #eff6ff; }
.nc-agente-unread-badge {
  position: absolute;
  top: -6px;
  right: -6px;
  background: #3b82f6;
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  border-radius: 10px;
  padding: 1px 4px;
  min-width: 16px;
  text-align: center;
  line-height: 1.4;
  border: 1.5px solid var(--nc-surface);
  pointer-events: none;
}

/* ── Group label ─────────────────────────────────────────────────────────── */
.nc-group-label {
  font-size: 11px;
  color: var(--nc-text-muted);
  padding: 2px 14px 8px;
  font-weight: 400;
}
.nc-group-label strong { color: var(--nc-text-soft); font-weight: 600; }

/* Filter tabs (legado — oculto) */
.nc-filter-tabs { display: none; }
.nc-filter-tab  { display: none; }

/* ── Conversation item ───────────────────────────────────────────────────── */
/* Avatar wrapper com badges */
.nc-convo-avatar-wrap {
  position: relative;
  flex-shrink: 0;
  width: 42px;
  height: 42px;
}
.nc-convo-avatar-wrap .nc-avatar {
  width: 42px;
  height: 42px;
  font-size: 15px;
}
.nc-convo-canal-badge {
  position: absolute;
  bottom: -3px;
  right: -3px;
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: #ccc;
  border: 2px solid var(--nc-surface);
  display: flex;
  align-items: center;
  justify-content: center;
  overflow: visible; /* não corta o SVG */
}
/* Cor de fundo por canal — ícone sempre branco */
.nc-convo-canal-badge[data-canal="whatsapp_evolution"],
.nc-convo-canal-badge[data-canal="whatsapp_meta"]  { background: #25D366; }
.nc-convo-canal-badge[data-canal="instagram"]       { background: linear-gradient(135deg,#f09433,#dc2743,#bc1888); }
.nc-convo-canal-badge[data-canal="facebook"]        { background: #1877F2; }
.nc-convo-canal-badge[data-canal="portal_chat"]     { background: #4f6ef7; }
.nc-convo-canal-badge[data-canal="tiktok"]          { background: #010101; }
.nc-convo-canal-badge[data-canal="email"]           { background: #6b7280; }
.nc-convo-canal-badge[data-canal="linkedin"]        { background: #0A66C2; }
.nc-convo-canal-badge[data-canal="sms"]             { background: #10b981; }
/* ícone SVG sempre branco dentro do badge */
.nc-convo-canal-badge svg { width: 12px; height: 12px; display: block; fill: #fff !important; flex-shrink: 0; }
.nc-convo-canal-badge svg path,
.nc-convo-canal-badge svg circle,
.nc-convo-canal-badge svg rect   { fill: #fff !important; stroke: none !important; }
.nc-convo-unread-badge {
  background: #ef4444;
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  border-radius: 10px;
  padding: 1px 6px;
  min-width: 18px;
  text-align: center;
  line-height: 1.6;
  flex-shrink: 0;
}

.nc-convo-item {
  padding: 12px 14px;
  border-bottom: 1px solid var(--nc-border-soft);
  cursor: pointer;
  display: flex;
  gap: 10px;
  align-items: flex-start;
  transition: background var(--transition);
  position: relative;
}
.nc-convo-item:hover { background: var(--nc-surface-2); }
.nc-convo-item.active {
  background: var(--nc-primary-glow);
  border-left: 3px solid var(--nc-primary);
}
.nc-convo-item.active .nc-convo-name { color: var(--nc-primary); }

.nc-convo-info { flex: 1; overflow: hidden; min-width: 0; }

/* Linha 1: nome + tempo lado a lado */
.nc-convo-toprow {
  display: flex; align-items: baseline;
  justify-content: space-between; gap: 6px;
  margin-bottom: 2px;
}
.nc-convo-toprow .nc-convo-time {
  font-size: 11px; color: var(--nc-text-muted);
  white-space: nowrap; flex-shrink: 0;
}

/* Linha 3: rodapé */
.nc-convo-footer {
  display: flex; align-items: center;
  justify-content: space-between; gap: 6px;
  margin-top: 5px;
}
.nc-convo-footer-left {
  display: flex; flex-wrap: wrap; gap: 4px;
  align-items: center; min-width: 0; overflow: hidden;
}
.nc-convo-footer-right {
  flex-shrink: 0; display: flex; align-items: center;
  opacity: .85;
}

.nc-convo-name {
  font-weight: 600;
  font-size: 13.5px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  display: flex; align-items: center; gap: 5px;
  color: var(--nc-text);
}
.nc-convo-preview {
  color: var(--nc-text-soft);
  font-size: 12.5px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  margin-top: 2px;
}
.nc-convo-meta { display: flex; flex-direction: column; align-items: flex-end; gap: 5px; flex-shrink: 0; }
.nc-convo-time { font-size: 11px; color: var(--nc-text-muted); white-space: nowrap; }
/* nc-convo-time dentro de toprow sobrescreve acima via seletor específico */
.nc-unread {
  background: var(--nc-primary);
  color: #fff;
  border-radius: 99px;
  font-size: 10px;
  font-weight: 700;
  padding: 1px 6px;
  min-width: 18px;
  text-align: center;
  box-shadow: 0 1px 4px rgba(79,110,247,.4);
}

/* ── Status badges ───────────────────────────────────────────────────────── */
.nc-status {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 11px; padding: 3px 9px;
  border-radius: 99px; font-weight: 600;
  border: 1px solid transparent; letter-spacing: .1px;
}
.nc-status.aberta         { background: var(--nc-primary-soft); color: var(--nc-primary); border-color: rgba(79,110,247,.2); }
.nc-status.em_atendimento { background: var(--nc-warning-soft); color: var(--nc-warning); border-color: rgba(245,158,11,.2); }
.nc-status.aguardando     { background: var(--nc-purple-soft);  color: var(--nc-purple);  border-color: rgba(139,92,246,.2); }
.nc-status.bot            { background: var(--nc-success-soft); color: var(--nc-success); border-color: rgba(16,185,129,.2); }
.nc-status.resolvida      { background: rgba(107,114,128,.08); color: var(--nc-text-muted); border-color: rgba(107,114,128,.15); }

/* ── Conversation card tags ──────────────────────────────────────────────── */
.nc-tag-status, .nc-tag-setor {
  display: inline-flex; align-items: center; gap: 3px;
  padding: 2px 8px; border-radius: 99px;
  font-size: 11px; font-weight: 600;
  border: 1px solid transparent; white-space: nowrap;
}
.nc-tag-status.aberta         { background: var(--nc-primary-soft); color: var(--nc-primary); border-color: rgba(79,110,247,.2); }
.nc-tag-status.em_atendimento { background: var(--nc-warning-soft); color: var(--nc-warning); border-color: rgba(245,158,11,.2); }
.nc-tag-status.aguardando     { background: var(--nc-purple-soft);  color: var(--nc-purple);  border-color: rgba(139,92,246,.2); }
.nc-tag-status.bot            { background: var(--nc-success-soft); color: var(--nc-success); border-color: rgba(16,185,129,.2); }
.nc-tag-status.resolvida      { background: rgba(107,114,128,.08); color: var(--nc-text-muted); border-color: rgba(107,114,128,.15); }
.nc-tag-setor { font-size: 10.5px; font-weight: 500; }

.nc-timer-badge {
  display: inline-flex; align-items: center; gap: 3px;
  font-size: 10px; font-weight: 600; white-space: nowrap;
}

/* ── Dropdown item (Tarefa menu) ─────────────────────────────────────────── */
.nc-dd-item {
  display: flex; align-items: center; gap: 8px;
  width: 100%; padding: 9px 14px;
  background: none; border: none; border-bottom: 1px solid var(--nc-border-soft);
  color: var(--nc-text); font-size: 13px; font-weight: 500;
  cursor: pointer; text-align: left; white-space: nowrap;
  transition: background .15s;
}
.nc-dd-item:last-child { border-bottom: none; }
.nc-dd-item:hover { background: var(--nc-surface-2); }

/* ── Details panel (right column) ───────────────────────────────────────── */
.nc-details-panel {
  width: 272px;
  min-width: 180px;
  max-width: 520px;
  flex-shrink: 0;
  border-left: 1px solid var(--nc-border);
  background: var(--nc-bg);
  display: flex;
  flex-direction: column;
  overflow-y: auto;
  position: relative;
  gap: 0;
}
/* Handle de resize horizontal (borda esquerda) */
.nc-details-panel-resize {
  position: absolute;
  top: 0; left: 0;
  width: 5px;
  height: 100%;
  cursor: ew-resize;
  z-index: 10;
  background: transparent;
  transition: background .15s;
}
.nc-details-panel-resize:hover,
.nc-details-panel-resize.dragging { background: var(--nc-primary-soft); }

/* Bloco recolhível */
.nc-dp-block {
  margin: 8px 10px 0;
  border-radius: var(--nc-radius-sm);
  border: 1px solid var(--nc-border);
  background: var(--nc-surface);
  display: flex;
  flex-direction: column;
  flex-shrink: 0;
  overflow: hidden;
  min-height: 36px;
  box-shadow: var(--nc-shadow-xs);
}
.nc-dp-block:last-child { margin-bottom: 10px; }
.nc-dp-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 10px 14px;
  cursor: pointer;
  user-select: none;
  flex-shrink: 0;
  background: var(--nc-surface);
  border-radius: var(--nc-radius-sm) var(--nc-radius-sm) 0 0;
  transition: background var(--transition);
  gap: 8px;
}
.nc-dp-header:hover { background: var(--nc-surface-2); }
/* linha separadora abaixo do header quando aberto */
.nc-dp-block.aberto .nc-dp-header {
  border-bottom: 1px solid var(--nc-border-soft);
}
.nc-dp-title {
  font-size: 10.5px;
  font-weight: 700;
  color: var(--nc-text-muted);
  text-transform: uppercase;
  letter-spacing: .7px;
  flex: 1;
}
.nc-dp-chevron { transition: transform .22s cubic-bezier(.4,0,.2,1); color: var(--nc-text-muted); flex-shrink:0; }
.nc-dp-body {
  padding: 8px 12px 10px;
  overflow-y: auto;
}
/* Handle de resize vertical */
.nc-dp-resize {
  height: 5px;
  cursor: ns-resize;
  background: transparent;
  flex-shrink: 0;
  border-top: 1px solid var(--nc-border-soft);
  transition: background .15s;
}
.nc-dp-resize:hover { background: var(--nc-primary-soft); }

.nc-dp-section-title {
  font-size: 10.5px;
  font-weight: 700;
  color: var(--nc-text-muted);
  text-transform: uppercase;
  letter-spacing: .6px;
  padding: 12px 16px 6px;
}

/* ── Itens de canal no painel ────────────────────────────────────────────── */
.nc-dp-item {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 7px 8px;
  border-radius: var(--nc-radius-xs);
  margin-bottom: 3px;
  background: var(--nc-surface-2);
  transition: background var(--transition);
}
.nc-dp-item:last-child { margin-bottom: 0; }
.nc-dp-item:hover { background: var(--nc-border-soft); }
.nc-dp-item-icon { font-size: 14px; flex-shrink: 0; line-height: 1; }
.nc-dp-item-label { font-size: 12px; font-weight: 500; flex: 1; color: var(--nc-text); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.nc-dp-item-dot {
  width: 7px; height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
}
.nc-dp-item-dot.ativo  { background: var(--nc-success); box-shadow: 0 0 0 2px var(--nc-success-soft); }
.nc-dp-item-dot.inativo { background: var(--nc-text-muted); }

/* ── Setores no painel de visão geral ────────────────────────────────────── */
.nc-setor-bloco {
  margin-bottom: 5px;
  border-radius: var(--nc-radius-xs);
  overflow: hidden;
  border: 1px solid var(--nc-border);
  background: var(--nc-surface);
}
.nc-setor-bloco:last-child { margin-bottom: 0; }
.nc-setor-header {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 7px 10px;
  cursor: pointer;
  border: 1px solid transparent;
  border-radius: var(--nc-radius-xs);
  background: var(--nc-surface-2);
  transition: background .15s, border-color .15s;
  user-select: none;
}
.nc-setor-header:hover { filter: brightness(.97); }
.nc-setor-dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}
.nc-setor-nome {
  font-size: 11.5px;
  font-weight: 600;
  flex: 1;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.nc-setor-badge {
  font-size: 10px;
  padding: 1px 5px;
  border-radius: 99px;
  background: var(--nc-surface);
  color: var(--nc-text-soft);
  font-weight: 600;
  white-space: nowrap;
}
.nc-setor-badge.online  { color: var(--nc-success); }
.nc-setor-badge.warning { background: var(--nc-warning-soft); color: var(--nc-warning); }
.nc-setor-badge.pending { background: var(--nc-surface-2); }
.nc-setor-chevron { transition: transform .2s; color: var(--nc-text-muted); flex-shrink: 0; }
.nc-setor-convs { border-top: 1px solid var(--nc-border-soft); }

/* ── Chat area ───────────────────────────────────────────────────────────── */
.nc-chat { flex: 1; display: flex; flex-direction: column; overflow: hidden; background: var(--nc-bg); }

/* ── Chat header ─────────────────────────────────────────────────────────── */
.nc-chat-header {
  padding: 10px 16px;
  border-bottom: 1px solid var(--nc-border);
  background: var(--nc-surface);
  display: flex; align-items: center; gap: 10px;
  flex-shrink: 0; min-height: 56px;
  flex-wrap: wrap;
  box-shadow: var(--nc-shadow-xs);
}
.nc-chat-header-info { flex: 1; min-width: 0; }
.nc-chat-header-info strong { font-size: 14px; font-weight: 700; display: block; color: var(--nc-text); letter-spacing: -.1px; }
.nc-chat-header-info small  { color: var(--nc-text-soft); font-size: 12px; display: block; margin-top: 1px; }

/* ── Messages ────────────────────────────────────────────────────────────── */
.nc-messages {
  flex: 1; overflow-y: auto;
  padding: 24px 24px;
  display: flex; flex-direction: column; gap: 4px;
  background: var(--nc-bg);
}
.nc-messages::-webkit-scrollbar { width: 4px; }
.nc-messages::-webkit-scrollbar-thumb { background: var(--nc-border); border-radius: 99px; }

.nc-msg { display: flex; max-width: 72%; margin-bottom: 2px; }
.nc-msg.de-contato { align-self: flex-start; }
.nc-msg.de-agente, .nc-msg.de-bot { align-self: flex-end; flex-direction: row-reverse; }

.nc-msg-bubble {
  padding: 10px 14px;
  border-radius: 18px;
  font-size: 13.5px; line-height: 1.55;
  max-width: 100%; word-break: break-word; white-space: pre-wrap;
  box-shadow: var(--nc-shadow-xs);
}
.de-contato .nc-msg-bubble {
  background: var(--nc-msg-in-bg);
  border: 1px solid var(--nc-border);
  border-bottom-left-radius: 4px;
  color: var(--nc-text);
}
.de-agente .nc-msg-bubble {
  background: linear-gradient(135deg, var(--nc-primary), var(--nc-primary-h));
  color: #fff;
  border-bottom-right-radius: 4px;
  box-shadow: 0 3px 12px rgba(79,110,247,.3);
}
.de-bot .nc-msg-bubble {
  background: var(--nc-bot-bg);
  color: var(--nc-bot-text);
  border: 1px solid rgba(16,185,129,.2);
  border-bottom-right-radius: 4px;
}

.nc-msg-meta {
  font-size: 10.5px; color: var(--nc-text-muted);
  margin-top: 4px; display: flex; align-items: center; gap: 4px;
  padding: 0 2px;
}
.de-agente .nc-msg-meta, .de-bot .nc-msg-meta { justify-content: flex-end; }

.nc-msg-label {
  font-size: 11px; color: var(--nc-text-muted);
  margin-bottom: 3px; font-weight: 500;
}
.de-agente .nc-msg-label, .de-bot .nc-msg-label { text-align: right; }

/* Date divider */
.nc-date-divider {
  display: flex; align-items: center; gap: 10px;
  margin: 18px 0 8px; color: var(--nc-text-muted);
  font-size: 11.5px; font-weight: 600; letter-spacing: .2px;
}
.nc-date-divider::before, .nc-date-divider::after {
  content: ''; flex: 1; height: 1px; background: var(--nc-border);
}

/* Media */
.nc-msg-img { max-width: 260px; border-radius: 12px; cursor: zoom-in; display: block; }
.nc-msg-img:hover { opacity: .92; }
.nc-msg-audio { max-width: 240px; width: 100%; }
.nc-msg-doc {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 14px; border-radius: 10px;
  text-decoration: none; color: inherit;
  font-size: 13px; max-width: 240px;
  background: rgba(255,255,255,.12);
  border: 1px solid rgba(255,255,255,.15);
  transition: background var(--transition);
}
.nc-msg-doc:hover { background: rgba(255,255,255,.18); }
.de-contato .nc-msg-doc { background: var(--nc-surface-2); border-color: var(--nc-border); color: var(--nc-text); }

/* Lightbox */
.nc-lightbox {
  position: fixed; inset: 0;
  background: rgba(0,0,0,.88);
  z-index: 99999; display: flex;
  align-items: center; justify-content: center;
  cursor: zoom-out; backdrop-filter: blur(6px);
}
.nc-lightbox img { max-width: 90vw; max-height: 90vh; border-radius: 10px; box-shadow: var(--nc-shadow-xl); }

/* ── Chat input ──────────────────────────────────────────────────────────── */
.nc-chat-input {
  padding: 12px 16px;
  border-top: 1px solid var(--nc-border);
  background: var(--nc-surface);
  display: flex; gap: 8px; align-items: flex-end;
  flex-shrink: 0;
}
.nc-chat-input textarea {
  flex: 1;
  background: var(--nc-surface-2);
  border: 1.5px solid var(--nc-border);
  border-radius: 20px;
  padding: 10px 16px;
  color: var(--nc-text);
  resize: none; outline: none;
  font-size: 13.5px; font-family: inherit;
  min-height: 42px; max-height: 120px;
  line-height: 1.5;
  transition: border-color var(--transition), box-shadow var(--transition);
}
.nc-chat-input textarea:focus {
  border-color: var(--nc-primary);
  box-shadow: 0 0 0 3px var(--nc-primary-glow);
  background: var(--nc-surface);
}
.nc-chat-input textarea::placeholder { color: var(--nc-text-muted); }

.nc-emoji-btn, .nc-upload-btn {
  background: none; border: none; cursor: pointer;
  font-size: 19px; padding: 6px; opacity: .5;
  transition: opacity var(--transition);
  line-height: 1; flex-shrink: 0; margin-bottom: 2px;
}
.nc-emoji-btn:hover, .nc-upload-btn:hover { opacity: .85; }

.nc-emoji-panel {
  position: absolute; bottom: 70px; left: 12px;
  background: var(--nc-surface);
  border: 1px solid var(--nc-border);
  border-radius: var(--nc-radius);
  padding: 10px; width: 300px;
  display: grid; grid-template-columns: repeat(8, 1fr);
  gap: 2px; z-index: 20; box-shadow: var(--nc-shadow-lg);
}
.nc-emoji-panel span {
  font-size: 19px; text-align: center; cursor: pointer;
  padding: 5px; border-radius: 6px;
  transition: background var(--transition); line-height: 1.3;
}
.nc-emoji-panel span:hover { background: var(--nc-primary-soft); }

/* ── Buttons ─────────────────────────────────────────────────────────────── */
.nc-btn {
  padding: 8px 16px;
  border-radius: var(--nc-radius-sm);
  border: none; cursor: pointer;
  font-size: 13px; font-weight: 600; font-family: inherit;
  transition: all var(--transition);
  display: inline-flex; align-items: center; gap: 6px;
  white-space: nowrap; letter-spacing: -.1px;
}
.nc-btn:hover  { opacity: .88; transform: translateY(-1px); }
.nc-btn:active { transform: scale(.97) translateY(0); opacity: 1; }
.nc-btn-primary {
  background: linear-gradient(135deg, var(--nc-primary), var(--nc-primary-h));
  color: #fff;
  box-shadow: 0 3px 10px rgba(79,110,247,.35);
}
.nc-btn-success {
  background: linear-gradient(135deg, var(--nc-success), #059669);
  color: #fff;
  box-shadow: 0 3px 10px rgba(16,185,129,.3);
}
.nc-btn-danger {
  background: linear-gradient(135deg, var(--nc-danger), #dc2626);
  color: #fff;
  box-shadow: 0 3px 10px rgba(239,68,68,.3);
}
.nc-btn-warning {
  background: linear-gradient(135deg, var(--nc-warning), #d97706);
  color: #fff;
  box-shadow: 0 3px 10px rgba(245,158,11,.3);
}
.nc-btn-ghost {
  background: transparent;
  color: var(--nc-text-soft);
  border: 1.5px solid var(--nc-border);
}
.nc-btn-ghost:hover {
  background: var(--nc-surface-2);
  color: var(--nc-text-dim);
  border-color: var(--nc-text-muted);
  transform: none;
}
.nc-btn-icon { padding: 8px; border-radius: 50%; }
.nc-btn-sm   { padding: 5px 12px; font-size: 12px; }

.nc-send-btn {
  width: 42px; height: 42px; border-radius: 50%;
  background: linear-gradient(135deg, var(--nc-primary), var(--nc-primary-h));
  color: #fff; border: none; cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
  transition: all var(--transition);
  box-shadow: 0 3px 10px rgba(79,110,247,.4);
}
.nc-send-btn:hover  { background: var(--nc-primary-h); transform: scale(1.06); }
.nc-send-btn:active { transform: scale(.93); }
.nc-send-btn:disabled { opacity: .4; cursor: default; box-shadow: none; transform: none; }

.nc-mic-btn {
  width: 36px; height: 36px; border-radius: 50%;
  background: none; border: 1.5px solid var(--nc-border);
  color: var(--nc-text-muted); cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0; margin-bottom: 3px;
  transition: all var(--transition);
}
.nc-mic-btn:hover { border-color: var(--nc-primary); color: var(--nc-primary); }
.nc-mic-btn.gravando {
  background: #ef4444; border-color: #ef4444; color: #fff;
  animation: nc-pulse 1s infinite;
}
@keyframes nc-pulse {
  0%,100% { box-shadow: 0 0 0 0 rgba(239,68,68,.4); }
  50%      { box-shadow: 0 0 0 6px rgba(239,68,68,0); }
}

.nc-msg-audio { display: block; max-width: 260px; height: 40px; border-radius: 20px; }

/* ── Player de áudio estilo WhatsApp ─────────────────────────────────── */
.nc-audio-player {
  display: flex; align-items: center; gap: 8px;
  min-width: 200px; max-width: 280px;
  padding: 6px 4px;
}
.nc-audio-play {
  width: 38px; height: 38px; border-radius: 50%; flex-shrink: 0;
  background: rgba(255,255,255,.2); border: none; cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  color: inherit; transition: background .15s;
}
.nc-audio-play:hover { background: rgba(255,255,255,.35); }
.de-contato .nc-audio-play { background: rgba(0,0,0,.08); }
.de-contato .nc-audio-play:hover { background: rgba(0,0,0,.15); }

.nc-audio-bars {
  flex: 1; height: 28px; display: flex; align-items: center;
  gap: 2px; position: relative; overflow: hidden; border-radius: 3px;
  cursor: pointer;
}
.nc-audio-bars span {
  width: 3px; border-radius: 2px; flex-shrink: 0;
  background: rgba(255,255,255,.5); transition: background .2s;
}
.de-contato .nc-audio-bars span { background: rgba(0,0,0,.2); }
.nc-audio-progress {
  position: absolute; top: 0; left: 0; height: 100%;
  background: rgba(255,255,255,.3); pointer-events: none;
  transition: width .1s linear;
}
.de-contato .nc-audio-progress { background: rgba(0,0,0,.1); }
.nc-audio-time {
  font-size: 11px; flex-shrink: 0; min-width: 28px;
  opacity: .8; text-align: right;
}

/* ── Form elements ───────────────────────────────────────────────────────── */
.nc-form-group { margin-bottom: 18px; }
.nc-label {
  display: block; margin-bottom: 6px;
  font-size: 12px; color: var(--nc-text-soft); font-weight: 600;
  text-transform: uppercase; letter-spacing: .5px;
}
.nc-input, .nc-select, .nc-textarea {
  width: 100%;
  background: var(--nc-surface-2);
  border: 1.5px solid var(--nc-border);
  border-radius: var(--nc-radius-sm);
  padding: 9px 13px;
  color: var(--nc-text); font-size: 13.5px; font-family: inherit;
  outline: none;
  transition: border-color var(--transition), box-shadow var(--transition);
}
.nc-input:focus, .nc-select:focus, .nc-textarea:focus {
  border-color: var(--nc-primary);
  box-shadow: 0 0 0 3px var(--nc-primary-glow);
  background: var(--nc-surface);
}
.nc-input::placeholder { color: var(--nc-text-muted); }
.nc-textarea { resize: vertical; min-height: 100px; }
.nc-select option { background: var(--nc-surface); }

/* ── Cards ───────────────────────────────────────────────────────────────── */
.nc-card {
  background: var(--nc-card);
  border: 1px solid var(--nc-border);
  border-radius: var(--nc-radius);
  padding: 22px 24px;
  box-shadow: var(--nc-shadow-sm);
  transition: box-shadow var(--transition);
}
.nc-card:hover { box-shadow: var(--nc-shadow); }
.nc-card-title { font-size: 14px; font-weight: 700; margin-bottom: 18px; color: var(--nc-text); letter-spacing: -.2px; }

/* ── KPI / Stat cards ────────────────────────────────────────────────────── */
.nc-stat {
  background: var(--nc-card);
  border: 1px solid var(--nc-border);
  border-radius: var(--nc-radius);
  padding: 20px 22px;
  display: flex; flex-direction: column; gap: 8px;
  transition: box-shadow var(--transition), transform var(--transition);
  position: relative; overflow: hidden;
}
.nc-stat:hover { box-shadow: var(--nc-shadow); transform: translateY(-1px); }
.nc-stat::after {
  content: ''; position: absolute;
  top: 0; left: 0; right: 0; height: 3px;
  background: linear-gradient(90deg, var(--nc-primary), var(--nc-primary-h));
  border-radius: var(--nc-radius) var(--nc-radius) 0 0;
}
.nc-stat.success::after { background: linear-gradient(90deg, var(--nc-success), #059669); }
.nc-stat.warning::after { background: linear-gradient(90deg, var(--nc-warning), #d97706); }
.nc-stat.danger::after  { background: linear-gradient(90deg, var(--nc-danger), #dc2626); }
.nc-stat.purple::after  { background: linear-gradient(90deg, var(--nc-purple), #7c3aed); }
.nc-stat.cyan::after    { background: linear-gradient(90deg, var(--nc-cyan), #0891b2); }

.nc-stat-icon {
  width: 42px; height: 42px; border-radius: 10px;
  display: flex; align-items: center; justify-content: center;
  font-size: 20px; margin-bottom: 2px;
  background: var(--nc-primary-soft);
}
.nc-stat.success .nc-stat-icon { background: var(--nc-success-soft); }
.nc-stat.warning .nc-stat-icon { background: var(--nc-warning-soft); }
.nc-stat.danger  .nc-stat-icon { background: var(--nc-danger-soft); }
.nc-stat.purple  .nc-stat-icon { background: var(--nc-purple-soft); }
.nc-stat.cyan    .nc-stat-icon { background: var(--nc-cyan-soft); }

.nc-stat-value {
  font-size: 28px; font-weight: 800;
  letter-spacing: -1.2px; color: var(--nc-text);
  line-height: 1;
}
.nc-stat-label { font-size: 12.5px; color: var(--nc-text-soft); font-weight: 500; }
.nc-stat-delta { font-size: 12px; color: var(--nc-success); font-weight: 600; display: flex; align-items: center; gap: 3px; }
.nc-stat-delta.down { color: var(--nc-danger); }

/* ── Grid ────────────────────────────────────────────────────────────────── */
.nc-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.nc-grid-3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; }
.nc-grid-4 { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; }

/* ── Alerts ──────────────────────────────────────────────────────────────── */
.nc-alert {
  padding: 12px 16px; border-radius: var(--nc-radius-sm);
  font-size: 13px; margin-bottom: 16px;
  display: flex; gap: 10px; align-items: flex-start;
  border: 1px solid transparent; font-weight: 500;
}
.nc-alert-info    { background: var(--nc-primary-soft); border-color: rgba(79,110,247,.2);  color: var(--nc-primary); }
.nc-alert-success { background: var(--nc-success-soft); border-color: rgba(16,185,129,.2);  color: var(--nc-success); }
.nc-alert-warning { background: var(--nc-warning-soft); border-color: rgba(245,158,11,.2);  color: var(--nc-warning); }
.nc-alert-danger  { background: var(--nc-danger-soft);  border-color: rgba(239,68,68,.2);   color: var(--nc-danger); }

/* ── Table ───────────────────────────────────────────────────────────────── */
.nc-table { width: 100%; border-collapse: collapse; }
.nc-table th {
  padding: 10px 14px; text-align: left;
  font-size: 11px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .6px;
  color: var(--nc-text-muted);
  border-bottom: 2px solid var(--nc-border);
  background: var(--nc-surface-2);
}
.nc-table td {
  padding: 13px 14px;
  border-bottom: 1px solid var(--nc-border-soft);
  font-size: 13.5px; color: var(--nc-text);
}
.nc-table tr:last-child td { border-bottom: none; }
.nc-table tr:hover td { background: var(--nc-surface-2); }
.nc-table th:first-child { border-radius: var(--nc-radius-sm) 0 0 0; }
.nc-table th:last-child  { border-radius: 0 var(--nc-radius-sm) 0 0; }

/* ── Scrollbar ───────────────────────────────────────────────────────────── */
::-webkit-scrollbar { width: 5px; height: 5px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--nc-border); border-radius: 99px; }
::-webkit-scrollbar-thumb:hover { background: var(--nc-text-muted); }

/* ── Utilities ───────────────────────────────────────────────────────────── */
.nc-flex   { display: flex; align-items: center; }
.nc-gap-2  { gap: 8px; }
.nc-mt-4   { margin-top: 16px; }
.nc-mb-4   { margin-bottom: 16px; }
.nc-text-muted { color: var(--nc-text-muted); }
.nc-text-soft  { color: var(--nc-text-soft); }
.nc-text-sm    { font-size: 12px; }
.nc-text-xs    { font-size: 11px; }
.nc-fw-600     { font-weight: 600; }
.nc-fw-700     { font-weight: 700; }

.nc-empty {
  text-align: center; padding: 60px 20px; color: var(--nc-text-soft);
}
.nc-empty svg { margin: 0 auto 16px; display: block; opacity: .15; }
.nc-empty p   { font-size: 14px; font-weight: 500; }

/* ── Divider ─────────────────────────────────────────────────────────────── */
.nc-divider { height: 1px; background: var(--nc-border); margin: 20px 0; }

/* ── Theme toggle ────────────────────────────────────────────────────────── */
.nc-theme-btn {
  background: var(--nc-surface-2);
  border: 1.5px solid var(--nc-border);
  cursor: pointer; color: var(--nc-text-soft);
  padding: 6px 10px; border-radius: var(--nc-radius-sm);
  font-size: 15px; line-height: 1;
  transition: all var(--transition);
  margin-left: auto;
}
.nc-theme-btn:hover {
  color: var(--nc-primary);
  border-color: var(--nc-primary);
  background: var(--nc-primary-glow);
}

/* ── Typing indicator ────────────────────────────────────────────────────── */
.nc-typing {
  font-size: 12px; color: var(--nc-text-muted);
  padding: 4px 6px 0; min-height: 18px; font-style: italic;
}

/* ── Quick replies ───────────────────────────────────────────────────────── */
.nc-suggestions {
  position: absolute; bottom: 70px; left: 0; right: 0;
  background: var(--nc-surface);
  border-top: 1px solid var(--nc-border);
  border-radius: var(--nc-radius) var(--nc-radius) 0 0;
  max-height: 220px; overflow-y: auto; z-index: 15;
  box-shadow: 0 -4px 20px rgba(0,0,0,.12);
}
.nc-suggestions .nc-sug-item {
  padding: 10px 16px; cursor: pointer;
  display: flex; justify-content: space-between; align-items: center;
  border-bottom: 1px solid var(--nc-border-soft);
  transition: background var(--transition);
}
.nc-suggestions .nc-sug-item:hover { background: var(--nc-surface-2); }
.nc-suggestions .nc-sug-title { font-size: 13px; font-weight: 600; color: var(--nc-text); }
.nc-suggestions .nc-sug-preview { font-size: 12px; color: var(--nc-text-soft); margin-top: 1px; }
.nc-suggestions .nc-sug-shortcut {
  font-size: 11px; background: var(--nc-surface-2);
  border: 1px solid var(--nc-border);
  padding: 2px 7px; border-radius: 5px;
  color: var(--nc-text-soft); flex-shrink: 0; margin-left: 10px;
}

/* ── Modal overlay ───────────────────────────────────────────────────────── */
.nc-modal-overlay {
  position: fixed; inset: 0;
  background: rgba(0,0,0,.5);
  z-index: 9999;
  display: flex; align-items: center; justify-content: center;
  backdrop-filter: blur(4px);
}

/* ── Tags bar ────────────────────────────────────────────────────────────── */
.nc-tags-bar {
  padding: 6px 18px; border-bottom: 1px solid var(--nc-border-soft);
  min-height: 34px; display: flex; gap: 6px;
  flex-wrap: wrap; align-items: center; background: var(--nc-surface);
}

/* ── "No conversation selected" ─────────────────────────────────────────── */
.nc-chat-empty {
  flex: 1; display: flex; flex-direction: column;
  align-items: center; justify-content: center;
  gap: 12px; color: var(--nc-text-soft);
}
.nc-chat-empty svg { opacity: .12; }
.nc-chat-empty h3  { font-size: 16px; font-weight: 700; color: var(--nc-text-dim); letter-spacing: -.2px; }
.nc-chat-empty p   { font-size: 13px; color: var(--nc-text-muted); }

/* ── SLA indicators ──────────────────────────────────────────────────────── */
.nc-convo-item.sla-alerta  { border-left: 3px solid var(--nc-warning) !important; }
.nc-convo-item.sla-critico { border-left: 3px solid var(--nc-danger) !important; }
.nc-sla-badge {
  font-size: 10px; font-weight: 700; padding: 1px 6px;
  border-radius: 99px; white-space: nowrap;
}
.sla-alerta  .nc-sla-badge { background: var(--nc-warning-soft); color: var(--nc-warning); }
.sla-critico .nc-sla-badge { background: var(--nc-danger-soft);  color: var(--nc-danger); }

/* ── Page content wrapper ────────────────────────────────────────────────── */
.nc-page { flex: 1; overflow-y: auto; padding: 28px 32px; }
.nc-page-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 24px; gap: 16px;
}
.nc-page-title { font-size: 22px; font-weight: 800; color: var(--nc-text); letter-spacing: -.5px; }
.nc-page-subtitle { font-size: 13.5px; color: var(--nc-text-soft); margin-top: 3px; font-weight: 400; }

/* ── Section headers ─────────────────────────────────────────────────────── */
.nc-section-title {
  font-size: 13px; font-weight: 700; color: var(--nc-text-dim);
  text-transform: uppercase; letter-spacing: .6px;
  margin-bottom: 14px; display: flex; align-items: center; gap: 8px;
}
.nc-section-title::after { content: ''; flex: 1; height: 1px; background: var(--nc-border); }

/* ── Dropdown / select menu ──────────────────────────────────────────────── */
.nc-dropdown {
  position: absolute; min-width: 180px;
  background: var(--nc-surface);
  border: 1px solid var(--nc-border);
  border-radius: var(--nc-radius);
  box-shadow: var(--nc-shadow-lg);
  overflow: hidden; z-index: 500;
}
.nc-dropdown-item {
  padding: 9px 14px; font-size: 13.5px; cursor: pointer;
  color: var(--nc-text-dim); font-weight: 500;
  display: flex; align-items: center; gap: 8px;
  transition: background var(--transition);
  border-bottom: 1px solid var(--nc-border-soft);
}
.nc-dropdown-item:last-child { border-bottom: none; }
.nc-dropdown-item:hover { background: var(--nc-surface-2); color: var(--nc-text); }
.nc-dropdown-item.danger { color: var(--nc-danger); }
.nc-dropdown-item.danger:hover { background: var(--nc-danger-soft); }

/* ── Badge pill ──────────────────────────────────────────────────────────── */
.nc-pill {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 10px; border-radius: 99px;
  font-size: 11.5px; font-weight: 600;
  border: 1px solid transparent;
}
.nc-pill-blue   { background: var(--nc-primary-soft); color: var(--nc-primary); border-color: rgba(79,110,247,.2); }
.nc-pill-green  { background: var(--nc-success-soft); color: var(--nc-success); border-color: rgba(16,185,129,.2); }
.nc-pill-yellow { background: var(--nc-warning-soft); color: var(--nc-warning); border-color: rgba(245,158,11,.2); }
.nc-pill-red    { background: var(--nc-danger-soft);  color: var(--nc-danger);  border-color: rgba(239,68,68,.2); }
.nc-pill-purple { background: var(--nc-purple-soft);  color: var(--nc-purple);  border-color: rgba(139,92,246,.2); }
.nc-pill-gray   { background: rgba(107,114,128,.08);  color: var(--nc-text-soft); border-color: rgba(107,114,128,.15); }

/* ── Fade-in animation ───────────────────────────────────────────────────── */
@keyframes fadeIn  { from { opacity:0; transform:translateY(6px); } to { opacity:1; transform:translateY(0); } }
@keyframes slideIn { from { opacity:0; transform:translateX(-8px); } to { opacity:1; transform:translateX(0); } }
.nc-fade-in  { animation: fadeIn  .25s ease forwards; }
.nc-slide-in { animation: slideIn .2s  ease forwards; }

/* ── Responsive ──────────────────────────────────────────────────────────── */
@media (max-width: 1100px) {
  :root { --nc-sidebar-w: 220px; --nc-list-w: 340px; }
}
@media (max-width: 900px) {
  :root { --nc-sidebar-w: 200px; --nc-list-w: 320px; }
  .nc-page { padding: 20px 20px; }
}
@media (max-width: 680px) {
  .nc-sidebar { display: none; }
  :root { --nc-list-w: 100vw; }
  .nc-inbox-list { border-right: none; }
  .nc-chat { display: none; }
  .nc-details-panel { display: none; }
  .nc-inbox.chat-open .nc-inbox-list { display: none; }
  .nc-inbox.chat-open .nc-chat { display: flex; width: 100%; }
  .nc-page { padding: 16px; }
}

/* ── Modais de Ação (Pendente / Transferir / Concluir) ───────────────────── */
.nc-act-modal {
  background: var(--nc-card);
  border-radius: var(--nc-radius);
  width: 100%;
  max-width: 480px;
  max-height: 88vh;
  overflow-y: auto;
  box-shadow: var(--nc-shadow-xl);
  display: flex;
  flex-direction: column;
}
.nc-act-modal-hd {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  padding: 22px 24px 16px;
  border-bottom: 1px solid var(--nc-border-soft);
  gap: 12px;
  flex-shrink: 0;
}
.nc-act-modal-title {
  font-size: 15px;
  font-weight: 700;
  color: var(--nc-text);
}
.nc-act-modal-sub {
  font-size: 12px;
  color: var(--nc-text-soft);
  margin-top: 2px;
}
.nc-act-modal-x {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--nc-text-soft);
  font-size: 18px;
  line-height: 1;
  padding: 0;
  flex-shrink: 0;
}
.nc-act-modal-x:hover { color: var(--nc-text); }

/* Opções */
.nc-act-opts {
  padding: 14px 20px 6px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.nc-act-opt {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 11px 14px;
  border: 1.5px solid var(--nc-border);
  border-radius: var(--nc-radius-sm);
  cursor: pointer;
  transition: border-color .15s, background .15s;
  user-select: none;
}
.nc-act-opt:hover { background: var(--nc-surface-2); border-color: var(--nc-primary-soft); }
.nc-act-opt.selected { border-color: var(--nc-primary); background: var(--nc-primary-glow); }
.nc-act-opt-radio {
  width: 16px; height: 16px;
  border-radius: 50%;
  border: 2px solid var(--nc-border);
  flex-shrink: 0;
  transition: border-color .15s, background .15s;
}
.nc-act-opt-radio.checked {
  border-color: var(--nc-primary);
  background: var(--nc-primary);
  box-shadow: inset 0 0 0 3px var(--nc-card);
}
.nc-act-opt-body { flex: 1; min-width: 0; }
.nc-act-opt-label { font-size: 13px; font-weight: 600; color: var(--nc-text); }
.nc-act-opt-desc  { font-size: 11.5px; color: var(--nc-text-soft); margin-top: 1px; }

/* Sub-lista (setores / agentes) */
.nc-act-sub-list {
  margin: -2px 20px 4px 44px;
  display: flex;
  flex-direction: column;
  gap: 3px;
}
.nc-act-sub {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 8px 12px;
  border-radius: var(--nc-radius-xs);
  cursor: pointer;
  border: 1px solid var(--nc-border-soft);
  background: var(--nc-surface-2);
  transition: background .13s, border-color .13s;
}
.nc-act-sub:hover { background: var(--nc-bg); border-color: var(--nc-border); }
.nc-act-sub.selected { background: var(--nc-primary-glow); border-color: var(--nc-primary); }
.nc-act-sub-dot {
  width: 9px; height: 9px;
  border-radius: 50%;
  flex-shrink: 0;
}
.nc-act-sub-avatar {
  width: 26px; height: 26px;
  border-radius: 50%;
  background: var(--nc-primary-soft);
  color: var(--nc-primary);
  font-size: 10px;
  font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.nc-act-sub-nome  { font-size: 12.5px; font-weight: 600; color: var(--nc-text); }
.nc-act-sub-extra { font-size: 11px; color: var(--nc-text-soft); }

/* Obs textarea */
.nc-act-obs {
  padding: 4px 20px 10px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

/* Footer */
.nc-act-modal-ft {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
  padding: 14px 20px 20px;
  border-top: 1px solid var(--nc-border-soft);
  flex-shrink: 0;
  margin-top: auto;
}

/* ── Campos sensíveis (API Keys / Secrets) ──────────────────────────────── */
.nc-secret-wrap { position: relative; display: flex; }
.nc-secret-wrap .nc-input { flex: 1; padding-right: 38px; }
.nc-secret-reveal {
  position: absolute; right: 8px; top: 50%; transform: translateY(-50%);
  background: none; border: none; cursor: pointer; font-size: 14px;
  color: var(--nc-muted,#9ca3af); padding: 0; line-height: 1;
}